FAQs

HOW LONG DOES THE ORDER TAKE TO ARRIVE?

The shipping timing may vary depending on the destination so consider from 2 to 5 working days to deliver the order.

HOW MUCH DOES SHIPPING COST?

The cost of shipping is free of charge, however the delivery cost at returns belongs to the customer.

WHERE DO WE DELIVER?

We deliver only in Turkey for now, our worldwide shipment will be available in the near future.

CAN I MODIFY OR CANCEL MY ORDER?

Once the order has been placed it can be modified if it has not been shipped yet by writing an e-mail promptly at the address info@ikistudio.co with the changing required referred to the order number. If the order has already been shipped it can’t be modified but you can proceed with the return.

CAN I RETURN OR EXCHANGE MY ORDER?

Yes, you can return your iki jewel in 14 days starting from the delivery date. We kindly ask you to contact us at info@ikistudio.co. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please keep in mind that because of the nature of the paint on the figures, there may be some peeling according to how much they are used and the way they are worn. Unfortunately, we won't be able to accept any returns if such outcome occurs.

WHERE'S MY ORDER?

You will be able to track your order with the tracking number sent to you after your product has been shipped, if you don't receive your tracking number please contact us.

HOW CAN I CARE FOR MY JEWELRY?

You have to consider that normal everyday use and external agents such as those
present in the atmosphere, cosmetics such as hand/body creams, humidity and perspiration, may reduce the surface sheen of gold plated surface as well as the sparkle of gemstones and the paint of the figures when they come into contact with jewellery.

After each use, it would be advisable to keep jewellery in a dry place, separately stored in the pouches we gave you, away from heat sources and, more in general, protected from harmful agents. We advise you not to spray perfumes directly on the jewelry and not to use cleaning liquids.

Do not to wear your jewelry during exercise, swimming or showering, in such occasions there might be some damage to the figure, it's paint and the chain. If so, unfortunately, we will not be able to accept any returns.

HOW CAN I CARE FOR MY T-SHIRTS?

Wash it 30º in washing machine. Do not use any bleach. Do not tumble dry. Turn inside out and wash separately. Wash with like colors. Dry away from direct sunlight.